Support

Browse common questions below or reach out to our team directly.

Get in touch

Still need help?

Our team typically responds within 2 business days.

rppstudio26@gmail.com
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Getting Started

What is FIT PACT?+

FIT PACT is an accountability fitness app that lets you create and join Pacts, shared commitments with friends or community members to stay consistent with your fitness goals. Check in daily, track streaks, earn badges, and keep each other motivated.

How do I create a Pact?+
  1. Open FIT PACT and tap the + button
  2. Set a goal, frequency, and duration for your Pact
  3. Invite friends via link or username
  4. Start checking in once the Pact begins
How do I join a Pact?+

You can join a Pact by tapping an invite link shared by a friend, or by searching for a public Pact from the Explore tab inside the app.

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Account and Profile

How do I reset my password?+

On the login screen, tap Forgot Password and enter your email address. You will receive a reset link within a few minutes. You can also visit fitpact.co/reset-password directly.

How do I update my username or profile photo?+
  1. Go to the Profile tab
  2. Tap the Edit icon next to your name or photo
  3. Make your changes and tap Save
How do I delete my account?+

You can delete your account at any time from Profile → Delete Account inside the app, or by submitting a request on our Account Deletion page.

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Check-ins and Streaks

How do I log a check-in?+

Open the app and tap Check In on the Pact you want to log. You can add a note or photo to your check-in before submitting.

What happens if I miss a day?+

Missing a scheduled check-in will break your streak for that Pact. Your Pact membership stays active and you can keep checking in going forward. Some Pacts may have grace periods set by the creator.

Can I edit or delete a check-in after submitting?+

Check-ins cannot be edited after submission to preserve accountability. If you believe a check-in was logged in error, contact us at rppstudio26@gmail.com.

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Personal Trackers

What is the Personal tab?+

The Personal tab is your own private space in FIT PACT, separate from your pacts. You choose which trackers to turn on — currently a water intake tracker and a notes journal — and only the ones you enable appear.

How do I turn a tracker on or off?+
  1. Open the Personal tab
  2. Tap Add more trackers (or pick one from the grid if you have none enabled yet)
  3. Toggle the tracker you want on or off

Turning a tracker off just hides it — your logged water and notes are kept, and come back if you switch it on again.

Can I see my trackers on the Home screen?+

Yes. Tap Pin to Home on a tracker and a compact widget for it appears on your Home screen, so today's water total and your latest notes are visible as soon as you open the app.

Can my pact members see my water logs or notes?+

No. Personal tracker data is visible only to you. It is never shown to pact members or other users, and your notes are never sent to the AI — even if you link a note to one of your pacts.

How do I change my daily water goal?+

Open the Personal tab, select the Water Intake tracker, and tap your goal to set a new daily target. The default is 2.5L. Quick-log buttons let you add a glass (250ml), bottle (500ml), or large bottle (750ml) in one tap, and you can add a custom amount or undo your last entry.

What are the 'On Track' and 'Dehydrated' labels?+

They are a rough guide based only on what you have logged, compared against an even pace between 7am and 10pm. They do not measure your body and are not medical advice — see our Terms of Service for details.

How does the BMI Calculator work?+

Open the Personal tab and switch on the BMI Calculator. Enter your sex, age, height, and weight once, and the tracker shows your body mass index, the standard weight category for that figure, and a chart of how it changes each time you log a new weight. It shares the same profile as Calories AI, so you only enter these details once.

BMI is a rough screening figure for adults, not a medical assessment. It cannot tell muscle from fat and takes no account of your build, age, ethnicity, pregnancy, or medical conditions. See our Terms of Service for the full disclaimer, and speak to a healthcare provider before acting on any figure.

Which trackers are coming next?+

An AI Workout Builder is listed in the app as coming soon. Water Intake, Notes, Calories AI, and the BMI Calculator are available now.

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Subscriptions and Billing

What is included in FIT PACT Premium?+

Premium removes all ads, including the ads after Calories AI meal scans, and unlocks the daily AI nutrition insight and the AI Coaching Assistant. Calories AI meal scans are free for everyone with ads, and creating and joining Pacts, checking in, streaks, and badges are free and unlimited for everyone.

How much does Premium cost?+

In the United States, $6.99 USD per month or $49.99 USD per year (about $4.17 a month — around 40% less than paying monthly).

Outside the US, you pay in your own currency — a subscriber in Canada is billed in Canadian dollars, and so on. Apple and Google set the local price for each country, so it may differ from a straight conversion of the US price, and taxes may apply. The app always shows your actual local price before you subscribe.

Is there a free trial?+

Yes — 14 days free on the monthly plan. The yearly plan has no trial and is charged at purchase. The trial is available once per Apple ID or Google account. Unless you cancel at least 24 hours before it ends, it converts automatically to a paid monthly subscription at the price above. Cancelling during the trial keeps your Premium access until the trial period ends, and you are not charged.

How do I cancel my subscription?+

Subscriptions are managed through the App Store or Google Play:

  • iOS: Settings → Apple ID → Subscriptions → FIT PACT → Cancel
  • Android: Google Play → Subscriptions → FIT PACT → Cancel

Cancellations take effect at the end of the current billing period. For billing disputes, please contact Apple or Google support directly.

I was charged but Premium is not active. What do I do?+

First, try restoring your purchases from Profile → Settings → Restore Purchases. If Premium still does not activate, email us at rppstudio26@gmail.com with your order receipt and we will sort it out.

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Technical Issues

The app is not loading or keeps crashing. What should I try?+
  1. Force close the app and reopen it
  2. Check your internet connection
  3. Make sure you are on the latest version of FIT PACT from the App Store or Google Play
  4. Restart your device
  5. Uninstall and reinstall the app

If the issue persists, let us know your device model and OS version when you contact support.

I am not receiving push notifications.+

Check that notifications are enabled for FIT PACT in your device settings, and that you have not disabled them within the app under Profile → Settings → Notifications.

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Privacy and Data

How does FIT PACT handle my personal data?+

We take your privacy seriously. For full details on what we collect, how we use it, and your rights, see our Privacy Policy.

Can I request a copy of my data?+

Yes. Email us at rppstudio26@gmail.com with the subject line Data Request and your account email. We will respond within 30 days.